Terms and Conditions Last updated: 02/21/2019


Thanks for using Kandio Pte. Ltd. These terms of service (“Terms”) cover your use and access to the products, services, software, platform and websites (collectively, “Services”) provided byKandio Pte. Ltd. and any of our affiliates (collectively, “Kandio”). By using our Services, you agree to be bound by these Terms as well as our Privacy Policy. If you are using our Services as the employee or agent of an organization, you are agreeing to these Terms on behalf of that organization. Please note that the statements set forth under the headings “More simply put” are provided as a courtesy solely for your convenience and are not legally binding or otherwise intended to modify these Terms in any way.

You must be of legal age or otherwise able to form a binding contract with Kandio in order to use the Services. In no event is the use of the Services permitted by those under the age of 13.

More simply put:

By using Kandio, you agree to our Terms of Service. You also need to be an adult or at least over 13 years of age.

1. Trial Offers, Auto-Renewals, and Paid Accounts

Kandio makes available trial offers for the limited use of the Services (each, a “Trial Offer”) to new customers who provide a valid payment instrument, such as a credit card or other payment method. If you choose to start a Trial Offer, you will automatically join the paid membership you have chosen at the end of the Trial Offer and you authorize Kandio to charge your payment method a recurring membership fee, as applicable. If you wish to use additional Services beyond those included in the Trial Offer, you may be asked to separately purchase those Services or to upgrade to a paid membership prior to the end of the Trial Offer period. Please visit our different Plans and Service pages for additional details on our available pricing plans.

Kandio may automatically charge you at the end of the trial or for a membership renewal unless you notify us that you want to cancel or downgrade your membership. You can downgrade cancel an auto-renewing paid membership at any time.

To ensure uninterrupted service and to enable you to conveniently purchase additional products and services, Kandio will store and update (e.g. upon expiration) your payment method on file. If we are unable to charge your designated payment method for any reason, we reserve the right to suspend your paid membership until your designated payment method can be charged again. Please note that it is your responsibility to maintain current billing information on file with Kandio.

BACK TO THE TOP

More simply put:

When you sign up for a free trial, we'll convert you to a paid membership at the end of your trial unless you cancel first. Monthly memberships will automatically renew, but you can cancel at any time.

2. Refund Policy

We want you to be 100% satisfied with our Services. If you are less than satisfied or believe there has been an error in billing, please contact our Customer Service Department by email at [email protected] or by telephone at +66 633436346 immediately so that we can help you resolve the issue, provide a refund or offer credit that can be used for future Services.

When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your Kandio experience. All refund requests must be made within 30 days of delivery of service. If you wish to cancel an annual membership, you may apply to receive a prorated refund for the remaining deliveries which have not been used. In order to apply for a refund relating to an annual membership, please email [email protected] or call us at +66 633436346.

We do not offer refunds on payments we have collected for affiliated services (including without limitation registered agent services) or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to the Thai Immigration office, or any governmental fees related to your service.

BACK TO THE TOP

More simply put:

We gladly offer refunds for billing mistakes, or for deliveries that didn’t meet your expectation. If you change your mind and want to cancel an subscription that you paid for up front, we can give you a prorated refund. Unless you have a good reason, we don't give refunds for services that you've already used.

3. Membership Downgrade

To downgrade your membership, please write our customer support at [email protected] Alternatively, you may call our customer service team at +66 633436346 during our regular business hours (10:00 am-6:00 pm Monday-Friday GMT+7).

Please note that if you choose to downgrade your membership, Kandio reserves the right to collect fees from you to cover fees charged to Kandio or its agents on behalf of your account. Also, if you fail to provide payment on time, Kandio reserves the right to downgrade your membership without prior notice. Please note that downgrading does not affect your ability to access the documents you created with Kandio’s website.

BACK TO THE TOP

More simply put:

You can downgrade your account at any time. If you stop paying for your account, we may downgrade it for you.

4. Business Filings and subscriptions services

Kandio occasionally partners with other companies to fulfill business formation, registered agent or other business filing orders. You understand and agree that Kandio will share certain personally identifiable information for you with the applicable third-party provider.

To ensure uninterrupted service, our subscription services will automatically renew for successive terms at the end of each subscription period. If you do not opt out of this auto-renewal program, Kandio will charge the payment method (e.g., credit card, debit card) you provided with the original order and renew you for the service term you selected. Kandio reserves the right to increase all service fees at any time without notification to you. We will, however, notify you of any increase in service fees prior to renewing your service.

You may cancel the subscription at any time by contacting Kandio at +66 633436346 during our normal business hours.

In the event that Kandio does not receive full payment, Kandio reserves the right to terminate your subscription service. You agree to bear any risk and under no circumstances will Kandio be liable or responsible for any damage or inconvenience caused or alleged to be caused by termination or lack of payment.

BACK TO THE TOP

More simply put:

Kandio will share your information with its partners in order to fulfill business services purchased through Kandio. Subscription services will automatically renew unless you choose to cancel. Kandio reserves the right to cancel your service if payment is not received.

5. Termination of Membership and Access Restriction

Kandio reserves the right, in its sole discretion, to downgrade or terminate your access to the Services, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of the Services if you are not complying with these Terms, or if you are using the Services in a manner that would expose us to legal liability, disrupt the Services or disrupt others’ use of the Services.

If Kandio elects to terminate your account, Kandio will provide you with notice at your registered email address. Kandio also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that Kandio will not be liable to you or to any third party for any modification, suspension, or discontinuance of your membership in the Services.

BACK TO THE TOP

More simply put:

Kandio has the right to downgrade or cancel your account at any time. This is a very rare occurrence, and would only happen if you were violating the terms, breaking the law, or otherwise misusing the service.

6. Ownership and Preservation of Your Documents

Kandio does not claim ownership of any documents you either create or upload and store using our Services (“Documents”). You grant permission for Kandio to use your Documents in connection with providing Services to you.

You acknowledge and agree that Kandio may preserve these Documents as well as disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to accomplish any of the following: (1) to comply with legal process, applicable laws or government requests; (2) to enforce these Terms; (3) to respond to claims that any content violates the rights of third parties; or (4) to protect the rights, property, or personal safety of Kandio, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. You agree that Kandio has no responsibility or liability for deleting or failing to store any content maintained or uploaded by the Services.

BACK TO THE TOP

More simply put:

The documents you create and store on our website belong to you. But if required to by law, we have the right to share them with law enforcement.

7. Consent to Receive Emails

By creating an account, you agree that you may receive communications from Kandio, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.

BACK TO THE TOP

More simply put:

Kandio may send you emails, but you can unsubscribe at any time.

8. Acceptable Use of Communications Services

Our Services include a large number of what are collectively called “Communications Services.” These include services such as live chats, comment threads, blog posts, question and answer products, customer service communication forums, calendars, and other message services. You agree to use the Communication Services only to post, send, and receive messages or materials proper to and related to the particular Communication Service. When using a Communication Service, you agree that you will not do any of the following:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.

Publish, post, upload, distribute or disseminate any names, materials, or information that is considered inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful.

Create a false identity, represent yourself as someone else, or sign an agreement as someone else or on behalf of someone else or otherwise falsify or delete in an uploaded file any significant attributions or notices.

Upload files that contain software or other material protected either by intellectual property laws or by the rights of privacy or publicity except when

you own or control the necessary rights, or

you have received all necessary consents to do so.

Upload corrupted files, files that contain viruses, or any other files that may damage the operation of another’s computer.

Advertise, offer to sell, or offer to buy anything for business purposes except to the limited extent any particular Communication Service specifically allows such activity.

Restrict or inhibit any other user from using and enjoying the Communication Services.

Harvest or otherwise collect personally identifiable information about others, without their consent.

Violate any code of conduct or other guidelines, which may be applicable for any particular Communication Service.

Violate any applicable laws or regulations.

Although Kandio has no obligation to monitor the Communication Services, we reserve the right, in our own discretion, to review and remove materials posted to a Communication Service, in whole or in part. Kandio reserves the right to disclose any materials posted, information or activity as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

BACK TO THE TOP

More simply put:

We offer a lot of ways to communicate through our website, like message boards, live chats, blog comments, and more. You agree to use those services as intended, and not to post anything illegal or abusive.

9. No Unlawful or Prohibited Use

You can only use our Services if they do not conflict with or violate the laws of your jurisdiction(s). The availability of our Services in your domain(s) is not an invitation or offer by Kandio to access or use our website or Services. By using our Services, you accept the sole responsibility that you or any family member’s use of or access to our Services does not violate any applicable laws in your jurisdiction(s). To enforce this provision, Kandio reserves the right to refuse any order or subscription, or suspend or terminate your account immediately and without prior notice at our sole discretion.

The following are specifically excluded or prohibited:

Use in connection with any legal matter that is frivolous, immaterial or illegal, as determined by Kandio or the Participating agent in their sole discretion;

Use in connection with any legal issue involving an alleged violent crime;

Use in connection with any legal matter involving the laws of jurisdictions outside of the Kingdom of Thailand or its subdivisions;

Use in connection with any legal issue for which legal counsel currently or prospectively represents you.

Use in connection with any legal matter that, as determined by the Participating agent in his or her sole discretion, lacks sufficient merit to warrant pursuit or that has been raised an excessive or unreasonable number of times without a change in circumstances;

Use in connection with any legal matter that directly or indirectly involves any Participating agent other than as your counsel;

Use in connection with any legal case that directly or indirectly involves Kandio or any of its affiliates, directors, agents, employees, or other Kandio service providers; or

Use in connection with any legal matter in which your Program Sponsor has an adverse interest, or in which any director, officer, agent or employee thereof has an adverse interest. For this provision, “Program Sponsor” means any company, organization or affiliation that purchases or offers on behalf of its members or employees, a Kandio legal plan through wholesale channels, retail channels or otherwise. Please see your Program Sponsor for additional restrictions.

You may not hack, “scrape” or “crawl” any of Kandio’s website whether directly or through intermediaries such as spiders, robots, crawlers, scrapers, framing, iframes or RSS feeds, or otherwise access or attempt to obtain any information Kandio has not intentionally made available to you on its website via purchased subscription. Your use of the Kandio website does not entitle you to resell any Kandio content without prior express written consent from Kandio.

BACK TO THE TOP

More simply put:

If for any reason it would be illegal for you to use Kandio services, you agree not to do so. Regardless if it’s intentionally or unintentionally. You also agree not to use Kandio for frivolous lawsuits, international affairs, violent crimes, or to sue Kandio itself.

10. License Grant

Subject to your compliance with these Terms, you are at this moment granted a non-exclusive, limited, non-transferable, revocable license to use the Services as we intend for them to be used. As a registered Kandio user, you are licensed to keep, for your records, electronic or physical copies of documents you have created on Kandio. You may not copy the content of Kandio’s forms or agreements for use or sale outside of Kandio. Kandio reserves any rights not expressly granted in these Terms.

When you transmit user content on Kandio, you hereby grant Kandio and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any such content, including throughout the world in any media. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

Resale or unauthorized distribution of materials downloaded from the Kandio website is strictly prohibited. Use of these materials is for your personal or business use. Any resale or redistribution of our materials requires the express, written consent of Kandio.

BACK TO THE TOP

More simply put:

As long as you follow these terms, you're welcome to use all Kandio services in the manner intended. The documents you create are yours for personal use, but you can't sell or give away the Kandio template they're based on.

11. Intellectual Property Rights

Kandio retains all right, title and interest in and to its products and services, including, without limitation, software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights. Except as otherwise provided in this agreement, you may not, and may not permit others to:

reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our products and services;

sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any of our products and services; or

circumvent or disable any security or technological features of our products and services.

The design, text, graphics and selection and arrangement thereof and services and the legal forms, documents, guidance and all other content found on our websites (“Service Content”) are copyright © Kandio Pte. Ltd. All rights reserved.

BACK TO THE TOP

More simply put:

The Kandio logo, software, trademarks, products, and services belong to us. You agree not to copy or sell any of our intellectual property.

12. Links to Third Party Sites

Kandio’s websites may contain links to third-party resources and businesses on the Internet, called here “links” or “Linked Sites.” Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you. Kandio does not sponsor and is not legally associated with any third party “linked sites.” Kandio is not legally authorized to use any trade name, registered trademark, logo, official seal or copyrighted material that may appear in the link.

Kandio does not control, endorse or monitor the contents of any Linked Site. That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site. Kandio is not responsible for webcasting or any other form of transmission received from any Linked Site. These Terms do not cover your interaction with Linked Sites. You should carefully review the terms and conditions and privacy policies of any third party sites.

If you use any service provided on a Linked Site, (a) Kandio will not be responsible for any act or omission of the third party, including the third party’s access to or use of your customer data and (b) Kandio does not warrant or support any service provided by the third party.

BACK TO THE TOP

More simply put:

The links we provide to other websites are for your information only. We don't endorse and are not responsible for the content on those sites.

13. Disclaimer of Representations and Liability

Please read this section carefully as it affects your rights

The information, software, products, and services made available through Kandio may include inaccuracies or typographical errors. Kandio and/or its suppliers may at any time make improvements or changes to our Services. Information received via Kandio should not be relied upon for personal, medical, legal, or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation. In short, your use of our Services is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, KANDIO, AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INFORMATION AND OPINIONS RECEIVED VIA THE WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL Kandio, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT Kandio HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

KANDIO’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF 5,000 THB OR THE AMOUNT PAID BY YOU TO Kandio FOR THE 12 MONTHS PRECEDING THE SERVICES IN QUESTION.

BACK TO THE TOP

More simply put:

While we do our best to make sure everything is accurate and up to date, your use of our website is at your own risk. Please don't make personal, medical, legal, or financial decisions without consulting a professional.

14. Release and Indemnity

On behalf of yourself and your heirs, executors, agents, representatives, and assigns, fully release, forever discharge, and hold Kandio, your Program Sponsor and its affiliates and their respective officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, and actions of any kind and injury (including death) arising out of or relating to your use of the Service. You agree that this release has been freely and voluntarily consented to and you confirm that you fully understand what you are agreeing to.

You agree to indemnify and hold Kandio, your Program Sponsor and its affiliates and their respective officers, employees, directors and agent harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Service, your violation of these Terms or your violation of any rights of another.

BACK TO THE TOP

More simply put:

Kandio is not responsible for anything that happens as a result of you violating these terms, violating someone else's rights, or a third-party claim.

15. Entire Agreement

These Terms constitute the entire agreement between you and Kandio with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

BACK TO THE TOP

More simply put:

These terms are the one and only official agreement between you and Kandio.

16. Waiver, Severability, and Assignment

Kandio’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Kandio may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

BACK TO THE TOP

More simply put:

If for some reason Kandio can't or doesn't enforce part of these terms, the rest of the terms will still be valid.

17. Modifications

We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, posting on our blog or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.

If you have any questions or concerns, please visit our Help Page or Contact Us at any time.

BACK TO THE TOP

More simply put:

We will always post the most current terms here on our website.